PRIVACY POLICY

Last Updated: 02/15/2025

This Privacy Policy describes how Soral Supplements (“Company,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website at soralsupplements.com (the “Site”), purchase our products, or interact with our services (collectively, the “Services”).

By using our Site or Services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree, please do not use or access our Services.

1. CHANGES TO THIS PRIVACY POLICY

  • We may update this Privacy Policy at any time for legal, regulatory, or operational reasons.
  • Any updates will be posted on our Site with a revised “Last Updated” date.
  • If required by law, we will take additional steps to inform you of significant changes.
  • Your continued use of our Services after updates constitutes acceptance of the changes.

2. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

Information You Provide Directly

  • Contact Details: Name, email address, mailing address, phone number (e.g., when placing an order or submitting inquiries).
  • Order Information: Billing address, shipping address, payment details (processed by third-party payment providers), and transaction details.
  • Account Information: Username, password, and other security credentials if you create an account.
  • Customer Support: Information you provide when contacting us for assistance.

Information Automatically Collected (“Usage Data”)

  • Device & Browser Information: IP address, browser type, device type, operating system, referral URLs, and metadata.
  • Cookies & Tracking Technologies: We use cookies, pixels, and web beacons to analyze website usage, remember preferences, and enhance user experience. See Section 5: Cookies for details.

Information from Third Parties

  • Service Providers: We may receive data from hosting providers, payment processors, analytics platforms, and shipping partners.
  • Marketing & Advertising Partners: We may receive information from marketing platforms, social media partners, or advertising providers (e.g., when you interact with our ads).

How We Use Your Personal Information

  • To Provide & Fulfill Services: Processing transactions, managing accounts, handling orders and returns, and delivering customer support.
  • Marketing & Promotional Communications: Sending promotional emails, newsletters, and offers (with consent where required by law).
  • Site Analytics & Personalization: Tracking behavior to improve user experience and develop new features.
  • Security & Fraud Prevention: Detecting and preventing fraudulent transactions or other unauthorized activities.
  • Legal & Regulatory Compliance: Meeting legal obligations and responding to law enforcement requests.

3. HOW WE DISCLOSE PERSONAL INFORMATION

We may share your personal information with the following third parties for business purposes:

Service Providers

  • Payment Processors: To process transactions securely.
  • Fulfillment & Shipping Partners: To package and deliver your orders.
  • Data Analytics & Support Providers: To analyze website activity and assist with customer service.
  • Affiliate Program Providers: We may share data (e.g., order information, tracking data) with our affiliate platform (GoAffPro) and affiliates to facilitate commission tracking and payments. Affiliates may receive limited data about purchases made via their links, but we do not share sensitive personal information beyond what is necessary.

Marketing & Advertising Partners

  • Ad Networks & Marketing Providers: To deliver targeted advertisements and measure ad performance.

Corporate Affiliates & Business Transactions

  • We may share information within our corporate structure for business operations.
  • If Soral is involved in a merger, acquisition, sale of assets, or similar transaction, your data may be transferred under confidentiality agreements.

Legal & Compliance

  • We may share data to comply with legal obligations, enforce our Terms of Service, or respond to law enforcement requests.

We do not sell or share personal information in violation of applicable laws.

Data Disclosures in the Past 12 Months

We have disclosed the following categories of personal information:

Category "to" Recipients:

Identifiers (contact details, order info) "to" Service providers (payment processors, fulfillment partners, support providers)

Commercial information (shopping data, support interactions) "to" Business and marketing partners

Internet activity (IP address, browsing behavior) "to" Analytics providers

Geolocation data (IP-based location) "to" Service providers

We do not use or disclose sensitive personal information without consent or for inferring personal characteristics.

4. CHILDREN’S DATA

  • Our Site and Services are not intended for individuals under 16 years old.
  • We do not knowingly collect personal data from children under 16.
  • If you believe a child has provided us with personal information, contact us, and we will take appropriate action to delete it.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience.

Types of Cookies We Use

  • Essential Cookies: Required for the Site’s functionality (e.g., processing transactions).
  • Analytics Cookies: Helps track website usage and improve functionality.
  • Advertising Cookies: Used to serve targeted ads and measure ad performance.

Managing Cookies

  • Most browsers allow you to block or delete cookies through settings.
  • Disabling cookies may affect certain website features.
  • We do not currently respond to “Do Not Track” signals due to the lack of an industry standard.

6. SECURITY & DATA RETENTION

  • We implement reasonable security measures to protect personal data, but no method is 100% secure.
  • We retain data only as long as necessary to fulfill our obligations, comply with laws, and resolve disputes.
  • When no longer needed, data will be securely deleted or anonymized.

7. YOUR RIGHTS & CHOICES

Depending on your jurisdiction, you may have rights under applicable privacy laws, including:

  • Right to Access: Request details on the personal data we collect.
  • Right to Delete: Ask us to delete personal data, subject to legal exceptions.
  • Right to Correct: Request corrections to inaccurate personal information.
  • Right to Restrict Processing: Limit how we use your data in certain circumstances.
  • Right to Opt-Out: Decline targeted advertising or promotional emails.
  • Right to Withdraw Consent: Revoke consent for data processing at any time.

To exercise these rights, contact us using the information in Section 12.

8. INTERNATIONAL DATA TRANSFERS

  • As part of providing our services, Shopify may transfer and store your personal information in countries outside of your own, including in the United States. By using our website and making purchases, you acknowledge and agree to Shopify's privacy practices, including their handling of your data.

9. CALIFORNIA PRIVACY RIGHTS

Under the California Consumer Privacy Act (CCPA) & California Privacy Rights Act (CPRA), California residents have additional rights:

  • Right to know, delete, or correct personal data.
  • Right to opt out of “sale” or “sharing” of personal data (as defined by law).
  • We do not sell personal information.

To submit a request under these laws, contact us using the information in Section 12.

10. THIRD-PARTY LINKS

  • Our Site may contain links to third-party websites, which operate under separate privacy policies.
  • We are not responsible for their content or privacy practices.

11. USER-GENERATED CONTENT

  • Any reviews, comments, or other user-generated content posted on our Site may be publicly available.
  • We are not responsible for any personal information shared voluntarily in public areas.

12. CONTACT US

For privacy-related inquiries, requests, or concerns, contact us at:

Soral Supplements, LLC
Email: support@soralsupplements.com
Website: soralsupplements.com

We will respond as soon as reasonably possible in compliance with applicable laws.