FAQs

Find the answers to all your questions about our company, product, and Rewards Program! If your question wasn't solved by any of the answers below, feel free to shoot us an email at support@soralsupplements.com.

About the Pouches

Are there any side effects?

Considering they are supplements, they generally have no side effects. If you notice any, we recommend looking into each supplement to see which one you might be sensitive to.

What happens if I accidentally swallow a pouch?

You shouldn’t experience any negative effects should you swallow one, though they’re designed to sit in your lip for the best results.

How many pouches come in one can?

Each tin contains 15 pouches, offering a convenient supply for your daily needs.

Why did the pouch become empty?

The pouch is designed to fully release its active ingredients over time. The only way for it to not go empty is to add fillers, which we refuse to do. Enjoy the benefits, then dispose of the pouch.

Is it vegan-friendly?

Yes! Soral pouches contain no animal-derived ingredients, making them 100% vegan-friendly.

Gluten-free?

Yes, Soral pouches are completely gluten-free.

Keto/low-carb friendly?

Yes, since our pouches contain zero sugar and zero calories, they are perfect for keto and low-carb diets.

What's the shelf life?

As long as you keep the cans shut when not using, they will last until the expiration date. Which is chosen by finding the earliest expiration date between all of the supplements we purchase to make a batch.

Do Soral pouches contain caffeine or nicotine?

No. There is absolutely zero caffeine and zero nicotine. These contain only supplements to help promote focus, longevity, and natural enduring energy.

When’s the best time to use Soral pouches?

Soral pouches are designed for on-the-go performance. Use them whenever you need a mental and physical boost.

Why is the pouch hard inside of the can?

This is because we use no fillers, without fillers and special chemicals, the ingredients are bound to clump together. But not to worry, as soon as it makes contact with your saliva, it becomes a soft, squishy, delicious pouch. Take this as a sign of genuineness!

Why does my pouch have color or burn marks on the ends?

We use high-heat sealing to ensure our pouches stay intact and don’t fall apart in your mouth like other brands. This process can sometimes cause slight burn marks or discoloration on the edges. Also, unlike other brands that stick to basic formulas for easy mass production, our formula is highly customized—so much so that traditional factories can’t really produce it, at least we've yet to find one. So to make our pouches this effective, we chose to handle production ourselves. Since we’re a small business, a few pouches may slip through quality control, but this doesn’t affect the flavor, effectiveness, or quality in any way. As we grow, we’ll continue refining our process to minimize this. We appreciate your patience and support!

Shipping

Where do you ship from?

We ship from Washington state, USA.

Do you ship internationally?

Not yet! Right now, we’re focused on delivering within the United States, but we plan to expand internationally in the future.

How long will my order take to arrive?

Orders are processed and shipped within 1-2 business days after being placed.

  • Standard Shipping (USPS)FREE (Estimated delivery: 3-5 business days after shipping)
  • Priority Shipping (USPS)$9.00 (Estimated delivery: 2 business days after shipping)

How do I track my order?

Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package in real time.

Do you offer subscriptions or bulk discounts?

Currently, we do not offer subscriptions or bulk discounts as we are producing in batches. Once we establish a steady product flow, we will incorporate these options.

About Soral Supplements

What is Soral Supplements?

Soral Supplements is a premium supplement brand dedicated to creating clean, effective, and sustainable supplement solutions. Our innovative pouches are designed for those who prioritize health, performance, and sustainability.

What does the name Soral mean?

The name "Soral" is inspired by coral reefs—nature's ecosystems that thrive on balance and harmony. Like coral reefs, our bodies need the right support to function optimally. We replaced the "C" with an "S" to signify the supplements that promote this balance. We also donate 10% of net profits to the Ocean Cleanup Foundation and use aluminum cans to support sustainability.

Are you an American company?

Yes! Soral Supplements is founded and operated in the United States. We currently source our ingredients both nationally and internationally.

Where can I hear more about the business?

Follow us on Instagram (@soralsupplements) for updates, funny videos, behind-the-scenes content, customer testimonials, and more!

Soral Rewards Program

What is the Soral Rewards Program?

The Soral Rewards Program is our way of giving back to our loyal customers! Earn points every time you shop or complete simple tasks, then redeem those points for discounts on future orders.

How do I join?

It’s easy—just click the "Rewards" button in the bottom left corner of the screen and sign up! You’ll start earning points immediately.

How do I earn points?

You can earn points by:
Making Purchases – Earn points for every dollar spent.
Completing Tasks – Click “Ways to earn” in your rewards program to see tasks like: follow us on social media, and visit this URL!
Other Exclusive Actions – Stay tuned for special ways to earn even more points!

How do I redeem my points?

Once you’ve collected enough points, you can redeem them for money-off coupons to use on your next purchase. Just go to the Rewards menu (bottom left corner) and then “Ways to redeem” and choose your coupon!

How do I check my points balance?

Click the "Rewards" button at the bottom left of your screen to see your current points balance and available rewards.